*********** consultants and team leaders!

What a pathetic excuse for a company! I ordered a toy set for my daughter which arrived on 1 Dec. 2025 at my workplace. A couple of days later after opening the unit, we discovered it had a missing piece and I logged a return with the option to replace. The item was collected from my HOUSE, because at this point I was on leave. A day or two later the return was concluded and my account was CREDITED! I had to call in to rectify it and change it back to the replacement option. The replacement was in process and without my knowledge or consent, the replacement was sent out for delivery to my work address. I had to call in again to rectify the delivery address and I had to wait another 5 working days. Time passed and the replacement was out for delivery for a second time and to my surprise it was on its way to my work address AGAIN - even after confirming my home address!

Eventually on 29 Dec. 2025, I got to speak to a consultant by the name of Linda whom I thought would have been able to assist me properly. After assuring me she will send me an email to confirm that I will get my delivery within 3 days, I didn't receive anything! On 30 December I spoke to Zoey, another USELESS team leader! What an excuse for a human being!!!! Another person who promised to email me and then suddenly was on leave by 2 Jan 2025.

Now I am also being given the run around by another TEAM LEADER by the name of Tinashe! No updates on email or via calls unless I call her!

Takealot, TAKE your online store offline and give your employees better training, because they all seem extremely ***********!!!