JR
Johan R
1 reviews | Active since Mar 2009
12 Aug 2015, 07:55
Constant late deliveries
Over the past 3 months every order I have made has been delayed, after getting SMS confirmation of the delivery date. On the delivery date I get confirmation of delivery, and a few hours later either a call or sms saying the delivery will be delayed since the parcel was sent to the wrong hub. I have reported this problem numerous times via phone, email and to MrDelivery, and over the past two months NOTHING has been done about this, and it is still happening. Every time I have to arrange for someone to accept the package, twice. This is not acceptable.
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takealot.com's replyOfficial
12 Aug 2015, 08:14Hello jo30,
We apologise for the delayed deliveries you've recently had. This is certainly not acceptable or the level of service we aim to give. We've instructed our complaints team to look into our delivery history with you so that they can address the issue with the relevant courier to see what needs to be done to prevent this from happening again. We apologise for the bad experience and will do our best to get this sorted out once and for all.
Our team will require a bit of time to get to the bottom of this, but they'll be in touch with an update as soon as possible.
Sincerely,
takealot.com
We apologise for the delayed deliveries you've recently had. This is certainly not acceptable or the level of service we aim to give. We've instructed our complaints team to look into our delivery history with you so that they can address the issue with the relevant courier to see what needs to be done to prevent this from happening again. We apologise for the bad experience and will do our best to get this sorted out once and for all.
Our team will require a bit of time to get to the bottom of this, but they'll be in touch with an update as soon as possible.
Sincerely,
takealot.com
takealot.com's reply12 Aug 2015, 08:14
Official
Hello jo30,
We apologise for the delayed deliveries you've recently had. This is certainly not acceptable or the level of service we aim to give. We've instructed our complaints team to look into our delivery history with you so that they can address the issue with the relevant courier to see what needs to be done to prevent this from happening again. We apologise for the bad experience and will do our best to get this sorted out once and for all.
Our team will require a bit of time to get to the bottom of this, but they'll be in touch with an update as soon as possible.
Sincerely,
takealot.com
We apologise for the delayed deliveries you've recently had. This is certainly not acceptable or the level of service we aim to give. We've instructed our complaints team to look into our delivery history with you so that they can address the issue with the relevant courier to see what needs to be done to prevent this from happening again. We apologise for the bad experience and will do our best to get this sorted out once and for all.
Our team will require a bit of time to get to the bottom of this, but they'll be in touch with an update as soon as possible.
Sincerely,
takealot.com