Constant decline and delays in service delivery

I'll keep it short and simple. Your overall service delivery has taken a turn for the worst. I am seeing an increase in delayed deliveries and overall just a decline.

My recent experience is I sent back a TV in warranty. Takealot rescheduled the collection 3 times AND **** about arriving at the house and noone answering. It was a lie because we were all home, no bell rang and no call received.

Then we re-ordered a 10k tv and you cancelled delivery for no reason at all, because the tv arrived at the wrong facility. Now it has been delayed by a further 2 days. HOW IS THIS MY PROBLEM???

It's disgusting how you think this is ok and when I call up your customer service they just say "we will escalate". Escalation means nothing because nothing happens. You should be ashamed as I have been a customer for over 10 years now and maybe I should change that.