MS
Mayanga S
1 reviews | Active since Jun 2014
25 May 2015, 14:09
Consistently late delivery
After waiting for over a month for a delivery which had to be cancelled (order #*** ) I tried to order another package which now has also not been delivered on time. It is alleged to be at a \branch"somewhere. Takealot has disappointed me on two consecutive occasions and I suspect that this package has probably not been dispatched as yet and I am being **** to AGAIN in order to buy time. If my package is not delivered by 9:00 tomorrow then please consider it cancelled - I have tried to be as understanding as possible but clearly I get sent from pillar to post when I try to be reasonable."""
Helpful (0)
Replies (1)0
Replies (1)
takealot.com's replyOfficial
25 May 2015, 14:20Hello MayangaS,
We're very disappointed to hear about the poor outcome of your two recent orders. Neither of these are the kind of experiences we aim to give our customers and we know we're capable of so much better, so this is simply unacceptable. Our complaints team have been assigned to investigate both of these orders & will be in touch with you soonest with an update.
We know an apology doesn't change what's happened, but we promise we'll do everything we can to resolve this ASAP.
Sincerely,
takealot.com
We're very disappointed to hear about the poor outcome of your two recent orders. Neither of these are the kind of experiences we aim to give our customers and we know we're capable of so much better, so this is simply unacceptable. Our complaints team have been assigned to investigate both of these orders & will be in touch with you soonest with an update.
We know an apology doesn't change what's happened, but we promise we'll do everything we can to resolve this ASAP.
Sincerely,
takealot.com
takealot.com's reply25 May 2015, 14:20
Official
Hello MayangaS,
We're very disappointed to hear about the poor outcome of your two recent orders. Neither of these are the kind of experiences we aim to give our customers and we know we're capable of so much better, so this is simply unacceptable. Our complaints team have been assigned to investigate both of these orders & will be in touch with you soonest with an update.
We know an apology doesn't change what's happened, but we promise we'll do everything we can to resolve this ASAP.
Sincerely,
takealot.com
We're very disappointed to hear about the poor outcome of your two recent orders. Neither of these are the kind of experiences we aim to give our customers and we know we're capable of so much better, so this is simply unacceptable. Our complaints team have been assigned to investigate both of these orders & will be in touch with you soonest with an update.
We know an apology doesn't change what's happened, but we promise we'll do everything we can to resolve this ASAP.
Sincerely,
takealot.com