Consider my request I am also a customer

I ordered 32 inch hisense TV last year around September / October 2020 I have been using the item until early March 2021 where it decided to no longer showing pictures and I checked for warranty it was still active I logged a return and requested a refund and I was given a turn around time of 5-10 days before they refund me which has lapsed and I had to make follow up this week on Monday one of their colleagues Megan Blaauw said she will make follow up with hisense and get to me for banking details once she got feedback from them and guess what she never call me back I had to call again yesterday on the 4 may 2021 I spoke to Luvuyo Nxangana who refused to let me speak to his supervisor as his supervisor is doing exactly what he does he told me that they want my address so that they can return the product I to him that I requested a refund not a repair he said hisense is the one will refund me not takealot and he said he will check with them I should wait for 24 hours Remember their turnaround lapsed and still want me to wait. This morning I phoned hisense they said takealot is the one that should refund me not them. I want my money please