Confused employees or just *****

It saddens me to write this post as I have always been a huge fan and supporter of Takealot. I purchased a tv with them and returned it due to faults, the takealot policy stated 21 days from logging the return will they then refund or credit me, it has been 21 days and now the staff are saying working days only and other staff are saying it is correct to be refunded. The confusion and frustration this has cause is making it difficult to support them in the future. The policy either needs to be removed or amended if their own staff don't understand the difference, it also makes me so angry as the TV isn't even a year old. Takealot please step up your game as this is very poor