Compromised Account, ****** Gift Voucher, and Impossible to Cancel Subscription

Hi Takealot team. In early August, my account was hacked and my pre-loaded Gift Voucher was used to place a *****ulent order (Order #***). I reported this immediately to the call center. The agent promised to escalate it but didn't provide a reference number. Shortly after, my profile was temporarily locked for security reasons, which makes sense, but I haven't received a single update since. I've tried following up via email and X (Twitter), but keep getting automated replies telling me to "contact my bank." Since the ****** funds were on a Takealot Gift Voucher, my bank obviously can't resolve this. The biggest problem right now is my active Takealot subscription. Because my profile is locked, I physically cannot log in to cancel it. I am being billed for a service I am locked out of, and the bots on your support channels aren't helping. Could a senior agent please call me as soon as possible to manually cancel my subscription from your side, investigate the ****** voucher, and help me regain access to my account? My contact details are in the private section of this review. I would really appreciate a phone call to get this sorted out.