Complete ineptitude to conduct business

<p>1)I ordered a cushion cover from site by looking at the product shots. Once it arrived it was completely different and looked very cheaply made and not matching at all, not even colors. Somehow they duplicated my return number and marked my return as done while they picked up someone else's parcel. </p> <p> </p> <p>2) I proceeded to order something else in which my delivery was marked as complete while the parcel was not received so not sure if ******. </p> <p> </p> <p>This in a space of less than a week. In both cases numerous attempts to contact using my own money and airtime has gone without much push from the contact center. This is after numerous escalations. </p> <p> </p> <p>Is takealot completely inept to conduct business without them tripping over their own system? So what is their to do if you are sitting with a R1000 of mine but I've got nothing to show for it and the contact center just makes promises?</p>