Complete incompetence during returns process

My son's grandmother who lives in England ordered him a camera from [URL Removed] on 18/12/2015. He decided that he wanted a tablet instead so after discussing it with her, I phoned Takealot's call centre to cancel the order. They suggested that I refuse delivery of the package, which I did on 19/12/2015 and the courier took the parcel back to the Takealot warehouse.<br> <br> I phoned Takealot the next working day and was issued a return reference number and was told that the original account would be credited within a few days so we could order something else. By the end of the week, the amount had not been credited yet and I was told that the credit process was ongoing by the call centre.<br> <br> On 30/12/2015, we received an SMS that the parcel would be delivered that day. I phoned Takealot to cancel the delivery as this same package had previously been returned for credit.<br> <br> The courier delivered the parcel that afternoon. I phoned Takealot once more, only to be told that they would have to send the courier back within 48 hours to collect and they will only credit once they have received the package.<br> <br> Almost two weeks after the initial order, my son still doesn't have his Christmas present