Complete incompetence at Takealot Warehouse
After realising that FIFA16 is launching today and that my Takealot App says status: Ready to collect, I drove to Takealot early this morning. I was then told that I cant get my copy as the game only launches tomorrow 25 Sept. However many other retailers started selling their stock today. I was denied by Taekalot so I drove across the road and bought the game from Makro that were more than happy to do business with me. The customer assistant Shannon had no idea how gaming pre orders worked and even how their own system seems to work. Once I got home I received a call from Takealot and was told that I can come and collect my game. What an absolute waste of petrol and time. Takealot doesn't even know how to run their own business yet alone how to have a conversation with their supplier. Complete incompetence lost Takealot money today and will definitely cost them more dearly in the future
We completely understand why you're upset by this situation as you've not only been inconvenienced, but we're also aware of the nation-wide anticipation for this game and assume that you were eager to get your hands on your game today as well. We apologise for the poor manner in which this matter was handled and appreciate you taking our complaints team's call.
As requested we need a bit of time to look into this with the games buyer and our DC in the morning to get insight into the situation. As promised we'll revert back to you with feedback tomorrow as soon as we've gathered the necessary details.
Sincerely,
takealot.com
We completely understand why you're upset by this situation as you've not only been inconvenienced, but we're also aware of the nation-wide anticipation for this game and assume that you were eager to get your hands on your game today as well. We apologise for the poor manner in which this matter was handled and appreciate you taking our complaints team's call.
As requested we need a bit of time to look into this with the games buyer and our DC in the morning to get insight into the situation. As promised we'll revert back to you with feedback tomorrow as soon as we've gathered the necessary details.
Sincerely,
takealot.com