Complete and utter incompetence followed by attitude and complete failure of service.Order number ***3

Appalling service from a company that I have spent a fortune with. Order number ***3. I purchased a cupboard and was sent one of two boxes. I logged the return and the first return was cancelled with no explanation. They came again and I asked for 10 minutes to sort out the box and get it to them but the driver was rude and said he had a schedule that he had to keep and left. I then logged another call and was promised that it would be collected then next day. 3 days later the order was still not collected. After 3 calls to three agents all hearing they would sort it out I finally had the box collected. The last agent had promised that they would send the new item with the collection as the delay had been two weeks and it was unacceptable. Finally after a two week delay they arrived and I am almost certain that the driver was drunk. He confirmed that everything was in order. To my surprise when I got the box into the light it was the same item that I had originally returned half of the cupboard had been delivered and the second box was once again missing. This is on a new level of incompetence and I am disgusted after spending 10 of thousands of rands with a company that they could make this level of ***** up. How ridiculous can you be to drop of a box and say everything is there when it states on the box 2 of 2 yet only one box arrives. Clearly common sense should state that if it says 20 of 2 that mean there is one of two as well.

Shocking customer service, return practice and total ignorance of the clients specific requests.

Please resolve the issue by sending the full cupboard that I will now be waiting a month for when it was supposed to take 4 days.

What have they offered based on this to rectify the situation? ABSOLUTELY NOTHING AND I FIND THAT PATHETIC