COMPLAINTS AGAINST TAKEALOT.COM

Order #***0 Ordered 28 Sep 2019Paid 28 Sep 2019 Shipping Address Evelyn Sineke House Unit 1201, The Village, Eye Of Africa, 33 Cayman Road, Eikenhoff Eikenhoff Johannesburg South 1872 Delivery Method Standard Payment Method Credit Card Order Summary 1 ItemR 1,999DeliveryR 0 Order Total:R 1,999 Paid (Credit Card)- R 1,999

The above order was initially scheduled for delivery on 08 October 2019. I received no call at all from them on that day and when I tracked my order online I saw a note saying "Order Cancelled". I sent an email asking why is the order not delivered and cancelled and their response was that it is not cancelled & delivery rescheduled for the the 10th of October/driver delayed. Come 10th of October no delivery, customer unavailable. Sent another query to takealot and was told that I could not be reached as they still have my old number on their system . Delivery scheduled for the 11th of October but no delivery. Send another query and received a response from their C****n who informed me was checking with deliveries & shall revert which she didn't. I then tracked again and so another reschedule of 14th October. Sent a response to C****n asking why she didn't revert as promised & informed me that my order has been prioritised and shall be delivered same day the 14th. I then called few minutes after requesting the number of the driver so that I could sent him the access code to Eye of Africa where I am staying. The lady i spoke to (Danielle) informed me that they do not have numbers of the driver and that I should telephonically give her the access code, she will call their delivery service provider named Fast& Fury to give the access code to the driver.

Around 15h00 i received a call from Fast&Fury informing me that they could not get hold of me as their had a different number on their system and that my parcel will be delivered the following day. She informed me they received no access code from Takealot for my delivery on that day. I then asked her to provide me with the driver's number for me to send him the access code and she asked that she call men the following day the 15th of October to get the access code for the driver.

Yesterday morning (15 October) at about 08h42 i received a call from Bonolo of Fast&Fury informing me that my parcel will be delivered the same day of her call and that they have the access code to my place. Also received an email from C****n apologising for the delay and that she spoke to Fast&Fury and also confirmed delivery for same day.

To my surprise no parcel arrived and no note at all on tracking notes.

I sent two complaints to Takealot department for which I received no response at all, which complaints I will attach to this review. This morning there is a note on order tracking that it will be delivered today 16th October.

I am just wondering why to they not even have a decency of apologising to this mess when they still have my money with them and providing me with such extremely poor service. They claim to have a world class customer care when they no nothing about customer care .

Last night I sent an email requesting my refund as I am so gatvol and want nothing to do with them. All I want is my money back so that I can go place my order with people who know how to treat customers and give world class service.