complaint with Takealot / Anoeschka.p

Takealot has become a ****ming company:(

Paid my order and to date haven't received my order and they keep telling me that they can reach me on my phone, rep**** on the email but still no phone call.

Order #*** - Ordered 25 Aug 2025 Paid 25 Aug 2025

How possible is this on earth or they just buying time?

Thank you for patience, we do appreciate it. Before we have your replacement created, kindly confirm whether you might have received any extra items or items which you did not order. If yes, please provide us with the necessary images to confirm. Awaiting your swift response. Warm regards Anoeschka.P

........................................................................................................................................................... Thank you for your patience. Please be advised that a packing error has been confirmed by our warehouse. We do apologise for the inconvenience this has caused. Kindly confirm the preferred outcome: Refund Credit my account Replacement Awaiting your response. Warm regards Anoeschka.P