complaint, very unhappy loyal customer

on the 15th of Aug 2026 I picked up the soundbar system that I ordered from takealot hillfox value centre. not knowing how the sound would be, I was not happy with the product and packed it up to be returned the next day. I did not have transport and requested for the product to be collected from my home, sealed properly, the gentleman took photos of the parcel and left. the product consist of 2 mini speakers, a soundbar, a box speaker, plus it's cables. unfortunately I forgot to include the hdmi cable that I still have with me. I did admit this when takealot refused our refund then saying I short the hdmi cable and one of the small speakers was missing from the box. This was sent 27 August 2026 via email. so my question to them was, what in the world will i do with one small speaker. they requested footage as proof when i packed the goods for return. I did not have footage as I was sure i put everything in the box before I taped it. they kept on sending the same message that I need to return the missing items before they can complete the return. I rep**** to all the messages but got fedup as it was the same story. I did not return the hdmi yet as they are expecting a speaker from me witch i don't have. they keep on saying the product will be returned to me but they don't return it. I asked them for footage as their proof for when the box was opened on recieving. but they also don't have footage to show me that the one small speaker was not in the box. so now I want to know If they cannot sent me proof, what proof do they have to say I did not include the speaker. But they want proof from me. if they cant provide me with proof what is the customers chances of things going missing and then they just say the customers return is incomplete. this is unacceptable. I have been dealing with takealot for some time. my account is been paid every month and I never had issues with my returns. so now they still have the product and Im still paying my account monthly I'm very unhappy. and still request the footage for that specific day when they opened my parcel as I do know that speaker was in the box.

mr. Damian Brown

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