Complaint Regarding Same-Day Delivery Fee Refund

Dear Takealot Support,

I am writing to formally raise a complaint regarding order number ***.

I placed the order last week and specifically selected and paid for the same-day delivery option, as I urgently required the items on that day. However, at approximately 18:23, I received an SMS advising that the delivery could not be completed and that I would need to reschedule the delivery.

As the purpose of the order was for same-day use, as a result i suffered a loss of R400 in income. I had no option but to cancel the order due to the failure to provide the service that was paid for.

I have since noticed that the same-day delivery fee has not been refunded. Given that the agreed delivery service was not fulfilled, I believe it is only fair and reasonable that I be fully reimbursed for the same-day delivery charge.

I kindly request that this matter be resolved promptly and that the delivery fee be refunded .