COMPLAINT : POOR SERVICE DELIVERY

<p>On Friday the 20th Jan at 13:26 I placed an order for baby items (Order no ********** )- i,e Nappies & Milk etc for R834 - Delivery was estimated to be around the 25th which suited me fine - I did the payment immediately but only realised afterwards that I used the wrong order number from a previous purchase (957884).</p> <p>I received confirmation that my order hads been placed but awaiting payment (13:26) I responded at (13:35) same day and attached my proof of payment as well as a message that stated: "Please find attached the proof of payment above – However please note I used the WRONG reference on my payment, please allocate it accordingly."</p> <p>I called into the call centre twice and was told that the payment wasnt allocated as they had to search for it and then allocate and it takes time.</p> <p>Today is the 27th and i have not received anything as yet - I had to go and purchase Nappies and Milk for my baby since I had run out in the interim as I had enough just to get me thru the 25th</p> <p>I have requested for this order to be cancelled which it was done and this is the email i received</p> <p>"Sadly we've had to cancel order ********** , as we have not received payment from you in time."</p> <p>This is so pathetic as i was the one who did the payment 9 minutes after i placed the order and i mentioned the wrong ref number..</p> <p>Now i want my R834 back into my account before COB as I have had no feedback on my email i sent this morning.</p> <p> </p> <p>Im very upset as i have been a loyal frequent client on your site - But of late the sevice levels have dropped considerably.</p> <p> </p> <p> </p>