Complaint handled perfectly

I logged a complaint through the online portal of the Website. A book I had ordered long ago had still not been delivered. I received confirmation that they would respond within 2 to 12 working hours. Within the specified period I was contacted by Karen who said she would attend to the matter and get back to me with feedback. I was contacted later the same day by Karen. She had investigated the complaint and said that my item will be delivered within 2 to 3 working days and apologised for the inconvenience . And my Item was delivered within specified time. THANK YOU Karen. This is an example of how customer service should be handled 10/10. Regular communication with the customer l. not making false promises or communicating without first getting all the facts. sticking to time schedules promised to the customer. I was very unhappy with my order not being on time the first time, but my dealings with Karen has reminded me why I shop with Takealot. Job done with EXCELLENCE. Happy again customer :-)