Complaint from the angry.

My sister bought a laptop from Take A Lot South Africa, it then stopped working and we decided to take it back to them as it was under warranty. They collected it and send her email that it was received and its going to the supplier. They communicated notifying her that its with the supplier and it will take about 21 days for them to get a response from the supplier which that doesnt make sense. They then rep**** saying if my sister would like to be credited with the amount she bought the laptop with so she can get another one, and confirmed that credit its allocated to her account. Later we receive email from them saying the supply says the laptop its out of warranty and there wont be any credit, instead we should directly speak to the supplier. I dont remember in the agreement stating that if there is any fault my sister should speak directly to the supplier. Why from the first email they didnt mention the laptop its out of warranty, and only decide to inform us after 25 days the laptop sitting there, i believe even the good left with a month to be out of warranty its still under warranty. The manner in which Take A lot avoiding taking responsibility makes me sick, suddenly now they telling us if its after 6 months they don't fit anywhere.

Please assist in resolving this issue.