COMPLAINT

#***. ordered a heater on the 8th of May and when the heater came to me on the 10th, the leg was *****ed and the heater was not standing upright. logged a return on the 13th and item was collected. I indicated on the return note that I would like a replacement of the same Item, and I was credited without any contact or consultation whatsoever. I then proceeded to purchase the same heater from takelot #***2 on the 16th of May and the heater arrived on the 22nd. The new heater is clearly a different one to the returned heater but has another broken leg and cannot stand upright.

I am deeply dissatisfied with the service I am getting from takealot, it has been 3 weeks and I am still without a heater and I am being taken from Piller to post with this issue and I have lost faith with Takealot and online Purchase.

I called through to the call center and spoke to a lady by the name of Marche who could not help and only offered to log a return and ignored all the other concerns I had. I requested to speak to a manager and she refused and I also asked that she give me her name and surname and she refused to give her surname saying that its personal and against the POPI act which is a lie. I did not ask for her home address or cellphone number, I simply asked for her name and surname which a call center agent is allowed to divulge based on the POPI act.

I am also deeply concerned that such a big company does not have a complaints department or a complaints resolution department to resolve customer queries and concern, the customer does not have a voice here and I would like to express my deepest dissatisfaction with this company.