Complaint!
Hi, I selected "exchange" (not return) on an item, which was scheduled to be collected today. Melissa called me from time Fores**** call centre yesterday, to confirm that I will have the product ready. I asked her if the replacement item would be delivered, to which she responded "yes, that's how an exchange works mam". The driver arrived without the product! I called the call centre, only to be told that's how TakeALot works. So Melissa **** to me! She called me now to ask if my product was Superbilus or Take A Lot. Surely she should have known that before giving out information, which turned out to be false!
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Replies (1)'s updateReviewer Update
16 Feb 2022, 13:43Hello,
No one has bothered to contact me, and I still don't know what's happening with my exchange as there's been no update at all.
I left a message for Melissa's Manager, Warren. Instead of him calling me, they got Melissa to call me, to make excuses for giving me incorrect information.
When I was finally on the call with Warren, the call cut when I was looking for the order number. That was on Monday 14th February; he hasn't bothered to call me back!!
No one has bothered to contact me, and I still don't know what's happening with my exchange as there's been no update at all.
I left a message for Melissa's Manager, Warren. Instead of him calling me, they got Melissa to call me, to make excuses for giving me incorrect information.
When I was finally on the call with Warren, the call cut when I was looking for the order number. That was on Monday 14th February; he hasn't bothered to call me back!!
's update16 Feb 2022, 13:43
Reviewer Update
Hello,
No one has bothered to contact me, and I still don't know what's happening with my exchange as there's been no update at all.
I left a message for Melissa's Manager, Warren. Instead of him calling me, they got Melissa to call me, to make excuses for giving me incorrect information.
When I was finally on the call with Warren, the call cut when I was looking for the order number. That was on Monday 14th February; he hasn't bothered to call me back!!
No one has bothered to contact me, and I still don't know what's happening with my exchange as there's been no update at all.
I left a message for Melissa's Manager, Warren. Instead of him calling me, they got Melissa to call me, to make excuses for giving me incorrect information.
When I was finally on the call with Warren, the call cut when I was looking for the order number. That was on Monday 14th February; he hasn't bothered to call me back!!