Complaint

I ordered a Samsung phone and earpods on the 18th of May 2026. I received o ly the earpods and instead of a phone I received Nivea face product.

I logged a return and they send a driver on Monday the 25th of May. I recived notification that my case is being investigated. A week passed and no update. No email adress and when you call the local take a lot theres is no answer.

I eventually manged to find a tab to follow up on their website. And I received a response from Fazel who advised that my item was returned with items missing so they will return it back as is. I explained to him that I received the wrong item ,only one of the items is correct and he said he will escalate to the manager. On the 5th of June I received the same incorrect order with no phone. When I follow up with Fazel he is not responding. I need the phone or my money back and let them take the face product because I dont even use the brand.

How *********** can Take lot be . And the fact that they dont care and no one takes time to call or mail you to find out what is happening because clearly they sang read.

Anyone please help. But im not leaving this here