Complaint

I ordered iphone x at takealot on 26 August 2024 then I received the order on the 6th of September on Friday then I noticed that it has battery problem ..

I opened the box then I found that the iphone was flat and off then I plugged it on charger..it took 5 hours to be full then after...I switched it on and the battery was 100% full of charge then was busy open the iCloud account...it switched off then I switched it on again the battery was flat within seconds then I decide to log return because it was not working without plugging in charger.the iphone x was faulty..the following day Saturday on the 7th of September I logged return to get refund because their product was not working without plugging it on charger..they gave me collection date which was 9th of September then they didn't make collection..and the collection date changed to 13th September and the iphone collected on that day then I usually check the status on my takealot app..after the collection I found that there's a message says ."awaiting missing product accessories"....I phoned them to ask what was saying because I packed their product with the accessories what was that mean...they said there's password and it's needed so that they will open the iphone....

I provided it by email...after some days I phoned them again because there was no feedback...and I got different agent...they said I must provide by icloud account or login to other iphone to unlink the account I didn't got the iPhone to login...I phoned again I got another agent they said my return will be declined and concluded on the 26th September ... since last week I didn't got any communication then on the 3rd of October

I phoned to ask what is going on because I am still waiting for my return but there's no communication..they said I must provide with the delivery address so that I must unlink the account then log again the return......

it seems like it's my fault to got the damaged product am so disappointed 😞 I need my money back because I was loyal to them to order the iphone x online. Wasn't aware if their product are faulty and their poor service because I read and understand their policy... refund it takes 3 to 5 days and their product is with them but they refuse to return my money back to my account..