Complaint

I bought a pan which is royal blue in description and it was a gift only opened it recently when I moved to a new place, so i contacted take a lot to actually query the product which looks nothing like the one on the picture from their online site and the one I received, no one cared about my query or anything like that, this is not the first time i get this negative response when i have issues with an unsatisfied delivery, there is no sense of urgency at all, all I wanted was the answer why the product is not the same which is within my consumer rights whether it's seven days later or a month later after delivery, and yet again i received a chair that i just bought and no one got back to me and it's ruined it has scratched all over, i am not happy at all, and i want answers i am taking this very far it won't end here