Complain I have purchased items online takealot Reference : MRRN-SVY76-DPYO order number : *** on the 29 October 2024, I then got the massage that my order is ready for collection, and on the 3rd November 2024 I went to kya sands takealot, the item

Complain I have purchased items online takealot Reference : MRRN-SVY76-DPYO order number : *** on the 29 October 2024, I then got the massage that my order is ready for collection, and on the 3rd November 2024 I went to kya sands takealot, the items I got was not what I expected and not matching the what was advertised online, the items was overpriced, I then requested to return the items and it was accepted. Today I got an email that the financial provider declined to refund my money and then takealot had credited my takealot account, I then went into my takealot account the balance is zero, so I then requested that they refund the money through other refund method, I then got a email that a potion of the money will be held back, they not specified the amount. Until now the money is not in my account.