Communication is seriously Lacking

It is more than a month now. i should be able now to go to social media. How difficult can it be to track the device that i have sent back and return my memory card or supply me with a replacement due to the fact that you have receved the camera surely you can remove the battery and sent it back to me. MRRN-9Z98V-GB87 Collection Scheduled for Tue, 29 Jul 2025 I am giving you the return referance number. How can yo not find my memory card. It is inside the camera under the battery.