Come on Takealot??? Really??

I have been purchasing from Takealot for years now, and prior to that Kalahari. I have never ever changed my address or moved or anything. I am still in the same complex now for almost 14 years. I have also NOT changed ANY details on my profile. But today for some weird reason, The "independent" courier who phoned me, could not find me. She phoned from ********** 710. So i tell her, thats weird, Takealot has not phoned me for my address before. Then a few minutes later, a lady arrives with my parcel, shows me her phone, tells me YOU DID NOT PROVIDE US WITH YOUR ADDRESS. So i am now shocked, and i say to her, mam Takealot has my address, you should take it up with them, she says to me again, You did not give it to them??? So I sent Azeem Hoosain a email, querying this, only for him to repeat exactly what she said? I have had all my parcels from 2014 delivered to same address, I have never changed it, so I want to know who is responsible for changing or editing my profile, and to avoid courier people saying im responsible for something i did not do.......really??