Colour exchange

<p>I bought a guitar on daily deals but wanted to change it for a different colour of the same item which was also on daily deals. The two items are identical, the prices are identical.</p> <p> </p> <p>I asked Takealot whether I could do this and they said that it was possible. I then logged an exchange request for the different colour and when following up on it, I was told that they would first have to refer it to their products department and would get back to me. I received no feedback following this.</p> <p>Upon following up twice on this telephonically, I initially got told again that it would be queried with the products department and they would get back to me by the end of the day (which they didn't). When following up again, the call centre agent told me that they don't do exchanges for different colours except for clothing, but that I could first return the item and then once refunded, email them to request that they deliver a different colour of the item to me. If this is then declined, I would then have to go back to collect my original item.</p> <p> </p> <p>This is the most ambiguous process ever! All I would like is what I originally asked for and was told would be possible. I just want the item to be the "sunburst" colour instead of black.</p> <p> </p> <p>This has now been a week of wasting my time.</p>