Collections from take a lot

The worst service ever, i am trying to get them to collect my return for over a week. Everyday they send a message collection is scheduled for the next day and nobody comes to collect. A lady even called me saying they at the gate and nobody was at the gate, they are ****s , DO NOT PURCHASE FROM TAKE A LOT , once they got your money they do not bother about you. When u call the customer centre they say the managers are always busy and they will get back to me , not once did any manager call me back , This is Pathethic