Collection status on “01” for over a week

never would i have thought id write a complaint against takealot as i have had a very good experience with them. as always expected, i was looking forward to excellent service & boy did they disappoint. i ordered some stuff online a week ago & they’re still awaiting items to be collected. mind you they have already taken my money. they just updated that i should expected my stuff on monday (2 oct) and not today(friday, 29 sep). what bothers me is that i opted for the collection option in cape town as this is usually the easiest. how can an order be stuck on “01” status for over a week? seriously, just want a refund and i can use that money to buy elsewhere.