Collection & Refund due for 4 months plus now

They cancelled one of my big orders 4 months ago, I queried the cancellation, never got a response for the cancellation. I resorted to spending hours again re-ordering, only for them to accept the new order plus reinstating the original order they cancelled. Since 4 months back to date, I could not return the stock via the App - they disabled that functionality for this order & it’s duplicates - every other week since 4 months back I’ve been following up with Akhona - the lady that I initially escalated this debacle to. She has been escalating to different people in Management who have successfully remained faceless all of them. They can’t give their direct or mobile number nor direct email addresses out. Except this poor Akhona made a mistake of giving me her direct number. Every now and again, empty promises are made about the collection scheduled to take place (for all the duplicates) but it never happens. I was also discouraged from just taking all this duplicate stock to the nearest Takealot outlet. At the end, I’m still left with my garage non-functional bcoz this duplicate stock is taking up all the space. Secondly, I still don’t have a recon of what I got charged for, got credited for, etc this after multiple requests of the very same recon. Thirdly, potentially some of this stock might get damaged in my care & when they collect it some day in the distant future - some of it might be damaged & they will refuse to refund in full. Lastly, thousands of rands are stuck in this messy transaction and I’m left cash trapped. I threatened to narrate this story on social media, asked for Head/Executive of Customer Experience or CEO’s contact details. All these people are successfully hidden & protected by staff & management. Hopefully, somebody in Takealot will have some kind interest in responding & solving this chaos.