COLLECTION OF RETURN STILL NOT DONE

I ordered an item (Order #***) on 13 December 2023 and shortly thereafter logged a return (MRRN-76Z5X-EV5D). I was not available for collection when Takealot.com decided to collect, and used the link in their SMS to reschedule. Despite contacting them, they still came to my house 5 times for collection, so the link clearly doesn't work. Now I've been waiting for collection for the entire month (January is almost done), and no one has collected. According to Moegsiena.S "Kindly note we can only log a return for "i have changed my mind" within 30 days thereafter the option goes away". Now I have to send through photos for "approval", but the item is still sealed in the box. Can someone come and collect the item and refund my money?!