Collection not honored

Once again, I would like to lodge a complaint.

I’ve logged a return and more than 5 times now, you attempted to collect it from the wrong address. This is appalling service which has been a major inconvenience.

I don’t know who made the error but you need to fix it. As a result the alternative product we wanted to exchange it for has been sold out. It’s unacceptable that takealot can’t seem to get this right. We’ve spoken to so many consultants ensuring that it has been changed on the system and the pick up will be collected from the delivery address.

In addition to this, this product that I wanted to exchange it for is now sold out. I’m not happy as I’ve called this out on numerous occasions with your agents and would like the item sourced and exchanged for the price it was going for at the time.

I’m really unhappy and would like my query resolved ASAP.