MQ
Melissa Q
1 reviews | Active since Mar 2009
23 Feb 2015, 11:17
Collected my return/replacement 12 days ago
I purchased a Mellerware Hand stick blender from Take a lot before Christmas. It has a 2 year guarantee on it. The one part of the blender broke so I issued a return, it was collected on the 11th February 2015, and 12 days later there is still no movement on their online tracking of returns. I had sent an enquiry on the 19th February to which i received a reply from Riyaad Mia saying he will check with the returns team. No reply still. It should be a simple case of swapping out the item for a new one as its under guarantee. This is shocking service! I would like my new stick blender by the end of the week!
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takealot.com's replyOfficial
23 Feb 2015, 11:42Hello ultramoz,
When an item is returned within 7 days of receiving it we're usually able to do an immediate replacement if we have stock. When it's returned outside the 7 day period we first need to return the item to our warehouse or in some cases the supplier, to assess the fault to determine whether a repair, replacement or credit is possible. The entire process could take 8 working days to conclude & you should've received regular updates on the status of the return throughout.
We're really sorry that you've not been kept in the loop & that Riyaad hasn't come back to you either, we realise this has caused you a lot of frustration. We'll instruct our complaints team to address this with him & to also get an update on the status of your return soonest. Please allow them a little time to do so after which they'll be in touch with you.
Regards,
takealot.com
When an item is returned within 7 days of receiving it we're usually able to do an immediate replacement if we have stock. When it's returned outside the 7 day period we first need to return the item to our warehouse or in some cases the supplier, to assess the fault to determine whether a repair, replacement or credit is possible. The entire process could take 8 working days to conclude & you should've received regular updates on the status of the return throughout.
We're really sorry that you've not been kept in the loop & that Riyaad hasn't come back to you either, we realise this has caused you a lot of frustration. We'll instruct our complaints team to address this with him & to also get an update on the status of your return soonest. Please allow them a little time to do so after which they'll be in touch with you.
Regards,
takealot.com
takealot.com's reply23 Feb 2015, 11:42
Official
Hello ultramoz,
When an item is returned within 7 days of receiving it we're usually able to do an immediate replacement if we have stock. When it's returned outside the 7 day period we first need to return the item to our warehouse or in some cases the supplier, to assess the fault to determine whether a repair, replacement or credit is possible. The entire process could take 8 working days to conclude & you should've received regular updates on the status of the return throughout.
We're really sorry that you've not been kept in the loop & that Riyaad hasn't come back to you either, we realise this has caused you a lot of frustration. We'll instruct our complaints team to address this with him & to also get an update on the status of your return soonest. Please allow them a little time to do so after which they'll be in touch with you.
Regards,
takealot.com
When an item is returned within 7 days of receiving it we're usually able to do an immediate replacement if we have stock. When it's returned outside the 7 day period we first need to return the item to our warehouse or in some cases the supplier, to assess the fault to determine whether a repair, replacement or credit is possible. The entire process could take 8 working days to conclude & you should've received regular updates on the status of the return throughout.
We're really sorry that you've not been kept in the loop & that Riyaad hasn't come back to you either, we realise this has caused you a lot of frustration. We'll instruct our complaints team to address this with him & to also get an update on the status of your return soonest. Please allow them a little time to do so after which they'll be in touch with you.
Regards,
takealot.com