Coffee machine

I bought a coffee machine from takealot. Received it the 9 December 2025. Read the manual, unpacked it, followed the manual for operation, done everything to the dot. Switch it on worked perfectly, but then noticed water running from my counter top on the floor, check the manual for reasons, and according the manual it is a factory fault and must return it to the supplier. Dried it packet it back in the same way as it was send to me. Request a return. They collected the 10 December. Acknowledge that they received it on 11 December 2025 but declined the return as I tampered with the electrical plug by changing the top of the plug, which I did not, why would I change the top of the plug on a brand new coffee machine. Phone call after phone calls, e mails back and forth. All I get is the machine is on iets way to the warehouse to be re evaluated, and iets was picked up on 14 December 2025. I don't know where they picked the machine up from, I assume it is from the supplier as they cannot tell me and the machine is on iets way to their warehouse. They are rude the one agent put the phone down on me because I wanted to know from where the machine was picked up and why it is taking so long to arrive at their warehouse. They don't answer my emails, if I phone, they just say they don't deal with returns and give me a number to phone that just do not exist. We'll I was a client from takealot for years but I will definitely not buy anything from them again as it seems the products they sell is all defected stuff people don't want and use takealot to get rid of it.