1 reviews | Active since Mar 2009
COD payment option advertised yet unavailable
This option is unavailable yet continues to be advertised on the website. <br> <br> Enquired about this via e-mail and was told it was due to a system update that it is temporarily unavailable. No mention was made when it would be available again, just that I HAVE to make use of the other options to pay. <br> <br> This is simply not good enough and I expect more from Takealot. Why not state on the website that it is unavailable, and when it will become available again? Instead you continue to advertise it as an option for payment. That said, I refuse to make use of the other options as the COD is what is most convenient to ME (and what is advertised as an option for payment). Remember ME....the customer? <br> <br> So, can someone who knows, please just send me an e-mail to let me know when the advertised payment option will be available again? Need to order something fairly urgently and would like to know if the COD option will be available soon. If not, I will simply make use of the store which is a 5 minute walk from my office.
We're sorry for the inconvenience caused by the COD option not being available at the moment & that we've not explained the reason why on the website. We only make payment options available that we're able to fully support & deliver on to avoid a disappointing experience for our customers. Recent system updates have caused a few teething issues that prevents us from fulfilling the COD option 100%, hence it's not available.
Once again we're sorry for the hassle it's caused you & appreciate you taking Cawyn's call & allowing her to address the matter with you.
Regards,
takealot.com
We're sorry for the inconvenience caused by the COD option not being available at the moment & that we've not explained the reason why on the website. We only make payment options available that we're able to fully support & deliver on to avoid a disappointing experience for our customers. Recent system updates have caused a few teething issues that prevents us from fulfilling the COD option 100%, hence it's not available.
Once again we're sorry for the hassle it's caused you & appreciate you taking Cawyn's call & allowing her to address the matter with you.
Regards,
takealot.com
