Client taken for a ride – Where is my money?

I made an order on the 30 January and delivery was expected the 2nd of February 2023 and to date I do not know what the hell is happening with TAKE A LOT. Your consultants are not quite serious about anything about client services. Check these references ***4 and MDX***8, I am not sure how many reference I should get before I get my refund. After speaking to Delmare M. around 10am on Monday with reference ***7 and she only sent me an email around 5pm explaining that she would escalate this even though she confirmed on the call that she has requested a refund and cancel my order but her email was something else. From Tuesday morning I received an text about delivery notification and I immediately sent her an email because my request was for a refund and not delivery and she confirmed on the call this was done. He response ‘ As said, the courier team has informed the branch to cancel your order” at this stage I requested to speak to her Team Leader and my request was bluntly refused. She hasn’t given any feedback, and I received an OTP to give to the driver then later in the afternoon I received an text that delivery failed. STATUS – OUT FOR DELIVERY What the hell is happening, you have been keeping my funds for a week now and I should be okay with this. Can someone who knows what is happening give me a call on ***

Please credit my Bank account as requested on my 1st dated the 03 January 2023 and I was bluntly ignored by your consutant Nicharl S.