Christmas ruined by Takealot

I had been looking for good black Friday deals and had finally settle on the Hisense 65 inch TV, my father had recently passed away and I was in the middle of moving homes but I knew I couldn’t pass up the opportunity to make the very first purchase for my own home. I had saved up for most of 2021 to buy the TV I wanted. I finally bit the bullet and bought it. every purchase I have made with Takealot has been a good even when returning goods, to my delight the delivery would arrive earlier than expected, I couldn’t get into my new home yet so it was delivered to the old address. About 2 in the afternoon a beep at the gate, here is the Hisense TV delivery, here was this one guy carrying this massive box in on his own, I asked if he was good, he said yes no problem. I point him in the right direction where he can put it down and off he goes as he still have lots of deliveries to make. I don’t think any think of it I accept the goods in good faith. No visible damages to the box, I didn’t open the TV box because its says it a 2 person job and there’s NO chance I’m doing this on my own, I didn’t unpack the Hisense TV box because it wasn’t going to stay. My excitement for this Hisense TV was immeasurable. Finally we get the go ahead to get into my new home, this Hisense TV was guarded with my life. I didn’t care about anything else I finally got to open my new Hisense TV! I open the box and two of us lift the TV and the others hold the box as we lifting, my sister says “Ivone, stop, your TV is damaged!”, we hadn’t even lifted the TV halfway out the box. My heart broke, all this money spent, the effort and I didn’t even get to take it out the box. We slid the Hisense TV back in the box and I literally burst into tears. I then proceeded to book the return on the app and a notification comes through the TV will be collected the next day, so my first night in my new home didn’t go according to the plan, instead of watching TV with my family so they too could delight in what I had spent so long saving for and talking about wasn’t happening. The Takealot team were very late arriving to my house to collect almost 7pm, I was their last pick up for the day, they were tired but were friendly and apologised for coming so late, I understood, I had no issues. one guy came in and then called the other to come help him as he can’t carry this big TV by himself. Off the 2 guys went carrying the TV into the truck and off it went.

When I got this Hisense TV the box was fine no dents or anything obvious, I accepted the item in good faith, I have no issues with Takealot, my entire family uses and all are happy with Takealot. The Hisense TV us returned and I get the following email: The rejection reason I got was user damage, I could not believe it this can’t be right, the TV was never removed out the box, it literally went back the same way it came. This email was send very late, so it's not like I could pick the phone. I followed up on email and waited for responses only to find another email from someone different stating the reason for rejection was the return policy after days and follow up on emails, I'm at my wits end no one is getting back to me. The amount of anxiety this has caused me,is insane! Both I and takelot Returns team know that I did not break this Hisense TV and now Takealot is using the return policy as a means not replacing my TV, they just want to send it back. Now they handed this TV over to another courier service and returned to the wrong address and now I am expected to take this damaged TV back? Who knows where this TV is now?? I called into the call centre and Jordon tried to help me but to now avail..again I have emailed someone from the warehouse and to this moment I still haven't had a response?

This has by far been the biggest disappointment and I can not accept that broken TV back. I bought a Hisense TV, I expected it to be handled with care by Takealot and I also expect that when there's issue it's handled the right way. I am now without a TV and stil haven't heard from takealot.

I want my Hisense TV replaced and it needs to be done now. I have been dealing with this from the 17th of December we are now on the 24th. Let's hope that takealot doesn't think that by taking this long to respond that this will be going away. I spent my hard earned money on a brand new Hisense 65 inch TV and that's what I want.