Christmas presents cancelled last moment, no customer services nor refund. STAY AWAY

Ordered my wife and daughter Xmas presents from Takealot 2 weeks ago. Delivery confirmed all the way through for yesterday (07/12). Delivery never arrives, no contact from Takealot. This morning I receive notification that the goods are not in stock and that they will refund my purchase as a credit note. Could they be any more dismissive or arrogant? They have also discontinued agent customer services and are giving some BS about COVID (I work for a business that has 1500 agents, all of whom we have enabled to work from home - so this is purely a deflection technique, nothing more). So you have no updates, no goods arrive and they have intentionally disabled all channels to complain. This is the most unprofessional, disingenuous, *********** business imaginable. I would urge you to think twice before using them as they have lost control of their supply chain and have washed their hands off customer service.