Cheap Prices = Poor Customer Service

If I could give 0 stars, I would. This was the absolute WORST customer service experience I have had with an online store. For a company as large and seemingly successful as takealot one would expect a better customer experience.

Ordered an item, upon delivery found one of the pieces was missing. I contacted takealot immediately requesting the item we paid for be replaced, explained the urgency of the request, and sent emails and pictures as needed.

I received no feedback after sending the details, have sent multiple follow ups since, called and spoke to 3 people and was promised 3 calls back from a "manager" who does not seem to exist. Not once have they called or emailed back as promised, although they do believe in a manager called Kelly*?

Coming form an online store, working in Customer Service, Logistics and Operations I can understand and appreciate good customer service, and know the importance of a fast turn around time.

I did not order the incorrect item. I did not change my mind after delivery. I ordered something, that was short delivered, and takealot do not seem to care. They will take your money and get to your query when it suits them, if you're lucky.

If you are shopping for deals and do not care when it reaches you, or what condition it's in, or when your refund will be processed then this is the store for you. If you do have other things to do, and a life to live, then I would not recommend this store as you will spend an entire week waiting for an automatic and generic response.