Chat box does not work - cannot reach anyone via website

Return Reference: MRRN-BZKGN-AVYK - I really thought that Takealot was better than the rest until I tried to return a product. I ordered an A4 White Wooden Flip Frame but received a black one in error. This is such a basic error as the colour "white" was in the description of the product sent to me. I completed the details on Takealot's website to return the product and received confirmation of the date it would be collected from my house. On the day that it was supposed to be collected, to my surprise, I received an SMS stating that they had tried to collect the product but were unsuccessful. I had not left my home that day but did not receive a call to say that they had arrived. No attempt had been made to contact me. This is when the nightmare started as I tried to get in touch with a human being via Takealot's website. This is almost impossible as you go around in circles when none of their preprogrammed questions address your issue. When you ask for a call back (which is supposed to take place within 2 hours), this simply does not happen. There is no way to reach a Customer Services person via the website to provide instructions regarding the collection of the item e.g. that they need to phone you on arrival. I eventually managed to get hold of someone via Takealot's Facebook page and she was very helpful and efficient. Takealot needs to do something about making it easier to contact someone (a real human being) via their website (as their chat box does not seem to work.)