Chaotic

I ordered a tent online which was delivered on 29 January. I set it up and one of the poles broke when disassembling. I called Takealot on the 30th who said that they would do an exchange within 2 work days. On the 2 February I received a call from Takealot in the morning confirming that I will have someone at home for delivery before 3pm.<br> <br> At 2:40pm a person collected the tent. He did not leave a receipt. He did not deliver a replacement tent. At 4:20pm. I got an email saying that the delivery was complete and asking me to rate the service. I called Takealot to report that it had not been delivered. They called me back later to say that the system in Cape Town said that the replacement tent had not yet reached the branch.<br> <br> I told the service agent over the phone that it seems like it is total chaos and he agreed.<br> <br> Incredibly bad service.