Changing of customers Return reason so they don't refund.

Takealot has changed my Return reason so that they do not refund me, when it states clearly on why i returned the UPS. It didn't meet expectations.

Mini DC UPS for Wifi Router Backup Power Supply - 10400mAh - Black Mini DC UPS for Wifi Router Backup Power Supply - 10400mAh - Black Return Quantity: 1 R 498 Reason for Return: Product does not meet my expectations

Preferred Outcome: Credit my Takealot account

Hi Sibusiso, Thank you for your patience while we evaluated your return request. Unfortunately, your return has been declined due to specific criteria not being met in line with our Returns Policy. Submitted Return Reason: Product no longer wanted A product may be returned at no charge provided: It is undamaged and unused, with all original labels and stickers still attached. It is in the original condition with all seals intact. It is not missing any accessories or parts As per policy : Changed your mind? return must be in original packaging, undamaged and in its original condition with all seals still intact (if applicable) For more information please read our returns policy at www.takealot.com/help/exchange-return-policy