1 reviews | Active since Nov 2015
Changed their price after I bought it
I went to [URL Removed] and purchased a few items as i saw a friend had shared that they were having great specials. After selected a few items to purchase, I thought i had got a great Christmas discount... I paid for the order online and received my confirmation of purchase. The next day I received an email saying that 5 of the 9 items i had purchased had been cancelled due to the 'Pricing Error - Order Cancellation' (price being listed incorrectly).<br> <br> What are my rights here? Surely this is false advertising? I bought other items with this company because i was getting what i thought was a great deal. Now they have cancelled the items that i thought were a great deal and left me paying for the other items that they have decided are the correct price.<br> <br> They offered to reimburse me and give me R200 credit as a sorry but this still leaves me feeling cheated and that i was **** to. What are my rights here? Anyone know?
We understand your anger and disappointment w.r.t. cancellation of some items in your order. An inadvertent error caused some items in our camping and outdoor department to show as available at an incorrect price. We are not able to fulfil orders placed for these items and therefore cancelled them. The electronic and immediate nature of our business unfortunately allows for errors such as these to occur, which is why we make provision for them in our T&Cs.
As discussed with our complaints team we've requested and processed a refund for the cancelled items. Depending on your bank's processing times this should reflect in your bank account in 1 - 2 working days. We've also added R200 credit to your takealot account to make up for the disappointment caused by the pricing error.
Sincerely,
takealot.com
We understand your anger and disappointment w.r.t. cancellation of some items in your order. An inadvertent error caused some items in our camping and outdoor department to show as available at an incorrect price. We are not able to fulfil orders placed for these items and therefore cancelled them. The electronic and immediate nature of our business unfortunately allows for errors such as these to occur, which is why we make provision for them in our T&Cs.
As discussed with our complaints team we've requested and processed a refund for the cancelled items. Depending on your bank's processing times this should reflect in your bank account in 1 - 2 working days. We've also added R200 credit to your takealot account to make up for the disappointment caused by the pricing error.
Sincerely,
takealot.com