Caught out in a Lie

I purchased a Unicorn Art Set for my daughter @ R348 and received delivery on Sunday 24/10/2022. I was supp**** a totally different product in a different colour. here is what I ordered: https://www.takealot.com/unicorn-art-set-with-aluminum-box-for-kids-145piece/PLID***8

I’m trying to understand if this was really an error or how business is done between takealot.com and your suppliers and why customers get treated this way?

I received an email today telling me its out of stock. and that I would receive a credit: MRRN-T6GRX-JYJ5 - The wrong product was also collected form me today.

I was aware of the blue box that was sent to me but it was not an option in terms of colour nor was it advertised at the same price. The blue box sent to me was cheaper and a different product.

• Was I expected to take the blue one even though I paid extra? There was no mention of refunding me the difference of the correct product.

• Thinking it was an error, I wanted to re-order the same item yesterday and was shocked to see it still available however at a higher price of R446: https://www.takealot.com/unicorn-art-set-with-aluminum-box-for-kids-145piece/PLID***8

That’s when I realised what was going on, I'm being **** to about stock and Takealot.com / the seller refuses to supply me the correct goods at the price advertised and paid - R348.

If this product was really out of stock it would not be available and yet, here it is: https://www.takealot.com/unicorn-art-set-with-aluminum-box-for-kids-145piece/PLID***8

What I purchased is still available as per above link, I do not require a refund or a credit. I would like to be treated fairly.

Kindly escalate this matter and supply me what I bought and paid for.