Caught Between LG and Takealot: Months Later, Still No Refund or Replacement

’ve had an extremely frustrating experience trying to return an LG microwave purchased via Takealot that stopped working just a few weeks after purchase.

Takealot directed us to LG for a replacement under a policy that was not clearly explained at the point of purchase. After considerable effort dealing with LG, we eventually obtained all the paperwork and confirmation LG said was required for Takealot to process a credit.

Despite this, Takealot’s Zendesk support was largely unresponsive, or repeatedly sent us back to LG, as if the required information had not already been provided. This resulted in endless back-and-forth with no resolution.

The microwave was purchased in October 2025. As of January 2026, there has still been no replacement or credit issued. We are simply out of pocket with a broken appliance.

This experience has completely eroded my trust in both LG and Takealot for large appliances. I will not be purchasing LG products again, and I will avoid buying these types of items through Takealot in future. I would rather deal directly with the manufacturer or use an alternative retailer.