1 reviews | Active since Mar 2012
Careful what you buy from takealot on sale.
I have had this experience 3 times purchasing from Takealot. This occassion, i purchased an item that was shown on Google as avail/ONSALE from Takealot, this was +- 6am in the morning, the item was in my wishlist. I immediately purchased it. was to be shipped in 3-5 days, on the 7th day, no movement on the item order tracking. I inquired today, and immediately received a cancellation notification, that there was no stock. when i called to voice my frustration, i was told the app does not update fast enough. I am now very disappointed that i did not receive what i purchased, and they can do nothing but refund my money. This is the 3rd time i have had the incorrect time shipped or incorrect quantity from what i ordered, and now, no stock. I feel that items are INCORRECTLY priced, and then when they realize their mistake, the customer is the one who is impacted, and they just wipe their hands and refund your money. When you reply to the email of cancellation, you get a reply saying "emails to this email address are no longer rep**** to". SO you pretty stuck, with no recourse, or way of reporting this to higher levels. Very disappointed by this now 3rd experience which leads me to the thinking, of they cover up their mistaken pricing by saying no stock, and we can do nothing for you. I have spent thousands at Takealot in the past, and this is just unacceptable customer service, now i must wait 3-5 days to get my money refunded, but they took my cash on the first day of purchase, for something that does not exist.
