Careful of Takealot, they DO NOT DELIVER

Placed an order on Takealot (bought the item as an birthday present). Delivery date was Monday, 29 November 2021. Nothing was delivered. Phoned them, no-one have a clue as to why it was not delivered. They cannot 'see' on their system. Promised to manually follow up and get back to us. That was yesterday. Up to now still no feedback. When we phone we have to start right from the beginning again. Highly frustrating dealing with a company who cannot seem to keep track of their deliveries.