LC
Louis C

1 reviews | Active since Mar 2012

13 Mar 2015, 16:29

Cant replace my product because of price differenc

So my JBL Synchros s200a headphones came apart. I bought this product on the 25th of November 2014 when it was on special.<br> <br> Now takealot has the black one but they dont want to replace my product because of the price difference.<br> <br> Either the supplier needs to give me a new pair or a black pair as I cannot buy another pair for R499.<br> <br> Im really upset. I support takealot almost every month and the least you guys can do is replace it for me. I asked for these earphones to be returned to me as I already ordered foam tips from america. This alone cost me R1000 with delivery. I cannot cancel this.<br> <br> Im not a chancer so please look into this as I am really upset. Its still within the warranty period. I don't want my money back!!!

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Replies (1)
takealot.com
takealot.com's reply13 Mar 2015, 17:17
Official
Hello Lrconradie,

Sorry to hear about the headset & the stress it's caused. Cawyn from our complaints department informed us that she's already been in touch with you & is currently waiting to hear from the buyer on whether we can offer you the black set as requested. Thanks for taking her call & as confirmed with her she'll update you the minute she gets feedback.

Regards,
takealot.com