Can't keep to their word any longer

SO disappointed. After years of efficient service it seems like Takealot's days have been counted. Unreliable and impossible to reach educated call assistants. I paid extra for an emergency parcel - delivery Thursday - and today I still haven't received my sms for delivery or any valid feedback. My app says "shipped and deliver before 28 Dec" and it is the 30th today. Did the government overtake Takealot? Gosh I can't wait for Amazon to come and save the day!! I'm officially DONE with Takealot after 10 years of supporting them. Shame on you!!