GO
Gary O
1 reviews | Active since Mar 2012
19 May 2015, 12:34
Cant Deal with Stupid People ANYMORE!
I regularly order from [URL Removed] and am absolutely appalled by the service of the delivery agent which they use. I ordered a same day delivery because i was in a rush to get the parcel. I then had to phone 3 times in order to find out what time the delivery would happen. The first 2 times i phoned i was told someone would contact me within 10 minute. an hour later i phoned back only to deal with a rude staff member who apparently does not know what a phone is. Then i had to deal with another stupid person who still could not tell me what time my parcel will be here. This is the last time i will ever order from [URL Removed]
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takealot.com's replyOfficial
19 May 2015, 13:48Hello GOdendaal1988,
We're sorry to hear about your frustrating experience & for the poor service you received. It should really not be this difficult to get an update on a delivery time & if one isn't available at the time, we should've called you back as promised.
We've instructed our complaints team to investigate & address the matter with the agents involved & will provide the necessary coaching to prevent this from happening again. We'll also get an update on the whereabouts of your parcel & be in touch with an update soonest.
Sincerely,
takealot.com
We're sorry to hear about your frustrating experience & for the poor service you received. It should really not be this difficult to get an update on a delivery time & if one isn't available at the time, we should've called you back as promised.
We've instructed our complaints team to investigate & address the matter with the agents involved & will provide the necessary coaching to prevent this from happening again. We'll also get an update on the whereabouts of your parcel & be in touch with an update soonest.
Sincerely,
takealot.com
takealot.com's reply19 May 2015, 13:48
Official
Hello GOdendaal1988,
We're sorry to hear about your frustrating experience & for the poor service you received. It should really not be this difficult to get an update on a delivery time & if one isn't available at the time, we should've called you back as promised.
We've instructed our complaints team to investigate & address the matter with the agents involved & will provide the necessary coaching to prevent this from happening again. We'll also get an update on the whereabouts of your parcel & be in touch with an update soonest.
Sincerely,
takealot.com
We're sorry to hear about your frustrating experience & for the poor service you received. It should really not be this difficult to get an update on a delivery time & if one isn't available at the time, we should've called you back as promised.
We've instructed our complaints team to investigate & address the matter with the agents involved & will provide the necessary coaching to prevent this from happening again. We'll also get an update on the whereabouts of your parcel & be in touch with an update soonest.
Sincerely,
takealot.com